Automated Communication Management (ACI)

Grow your business by ACM platform – Discover, Engage and Convert customers by the bots.

Grow your business by ACM platform – discover, engage and convert customers by the bots.

Is your business seeking a strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications? Today, with the advent of newer communication channels, organizations are finding it difficult to support increasingly digital customers and provide a true multi-channel customer journey. Hence, more and more organizations are turning to automated communications management (ACM) systems to better manage these interactions with their customers.

Liberin’s ACM offering comprises a full-stack system that covers the entire customer communication process, from production and assembly to personalization and omnichannel delivery. Liberin helps build successful customer communication programs that serve as a foundation for an effective customer engagement strategy. We help businesses reinvent their customer communications capabilities into a scalable and industrialized set of operations eliminating legacy systems. Spanning both inbound and outbound communications, we can help our clients with assessment and mobilization, documents and forms solutions, implementation and migration, managed services and hosting and Business Process-as-a-service (BPaaS).

The Liberin



Workflow Management

Design and build comprehensive communication workflows for enhanced customer engagement. Automate the collection of data from multiple sources, application of that data to one or more templates, review and approve processes, assembly of multiple assets into a single package, multi-channel distribution and post-delivery activities. Create full workflow processes, including conditional logic, from a simple graphical user interface.


Interactive Documents, Digital Forms

Enable customer self-service while delivering an engaging, customer-driven analytic experience that provides 24×7 views into their real-time account data from any device and produces responsive documents that encourage customer interaction. Collect data from customers via self-service forms, or from call center agents, field personnel, or outside agencies.


Standardization and Compliance

Leverage Liberin’s customer communication management services to automate internal checks and balances by pre-defining proper approval processes for communication templates as well as individual communications. Ensure compliance with the organization’s branding standards as well as governmental regulations by establishing a standardized library of assets and creating a review and approval path that includes all relevant parties.