Is your business seeking a strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications? Today, with the advent of newer communication channels, organizations are finding it difficult to support increasingly digital customers and provide a true multi-channel customer journey. Hence, more and more organizations are turning to automated communications management (ACM) systems to better manage these interactions with their customers.

Liberin’s ACM offering comprises a full-stack system that covers the entire customer communication process, from production and assembly to personalization and omnichannel delivery. Liberin helps build successful customer communication programs that serve as a foundation for an effective customer engagement strategy. We help businesses reinvent their customer communications capabilities into a scalable and industrialized set of operations eliminating legacy systems. Spanning both inbound and outbound communications, we can help our clients with assessment and mobilization, documents and forms solutions, implementation and migration, managed services and hosting and Business Process-as-a-service (BPaaS).